The aim of the service provided by teams from the Jouve Group was to measure the new site’s usability and assess how well it meets public requirements.
- Targets defined to organize recruitment of representative users
- Tests prepared based on 5 user objectives regarding usability, graphics, and the HTML mockup
- Individual user feedback gathered during the test
- Comments analyzed and verbatims precisely recorded to illustrate all sticking points
- Recommendations examined and various options presented
The process of searching for a statistical product was improved as a result of the service provided. Moreover, the product sheet was standardized with 4 templates reduced to 1 single template.