The French National Institute of Statistics and Economic Studies (INSEE) is a general directorate of the French Ministry for the Economy and Finance. It collects, produces, analyzes, and distributes information on the French economy and society.

The aim of the service provided by teams from the Jouve Group was to measure the new site’s usability and assess how well it meets public requirements.

• Targets defined to organize recruitment of representative users
• Tests prepared based on 5 user objectives regarding usability, graphics, and the HTML mockup
• Individual user feedback gathered during the test
• Comments analyzed and verbatims precisely recorded to illustrate all sticking points
• Recommendations examined and various options presented

The process of searching for a statistical product was improved as a result of the service provided. Moreover, the product sheet was standardized with 4 templates reduced to 1 single template.