Form processing: a made-to-measure service to gain efficiency and optimise costs

Whether in administration, distribution or sales, you use forms to communicate with your customers and users. These are strategic tools allowing you to meet your public service obligations, to have better understanding of your customers’ consumption profiles, to anticipate their requirements and develop their loyalty.

But how can you be even more efficient and diversify your communication channels as the technological environment becomes more and more complex? Thanks to our strong innovative capacity, Jouve offers made-to-measure solutions that go further and assist you in form management.

Our key expertise

In the face of increasingly complex customer relations, we can offer you our expertise in form management  (i.e.: memberships, deliveries, surveys, administration, statements …):

• The management of different methods of obtaining data (paper, internet, texts, telephone)
• Multilingual approach (up to 27 languages)
• Document scanning and processing
• Various output formats for all requirements

Thanks to our high-profile expertise in industrial and automatic document processing, Jouve can assist you in:

• Digitisation, reliability, the restoration of information concerning consumers, clients and their customers.
• Preparation, scanning and indexation of documents before they are made available to the wider audience

The expert services offered by Jouve include:

• Creating and hosting internet sites for obtaining data, as well as paper
• Digital printing of forms using our Print-On-Demand for digitised and indexed documents

A complete and reassuring service

Jouve’s multi-channel process approach allows you to:

• Reduce your production times:
  • Examination of the document content upon reception
  • Diagnosis of incorrect data
  • Multi ICR/OCR technology treatment, ensuring appropriate productivity
  • Management of proprietary data flows

• Guarantee of quality:
  • Service continuity ensured by a backup site with the same production guarantees as the main site
  • Combination of manual double-typing and multi-ICR/OCR
  • Adjustments to quality levels for each field
  • Sample controls for production batchs
  • Appointment of a Jouve account manager to accompany you during the whole process (verification of timings and requirements, regular reporting, invoice management, …)

• Secure the data:
  • Bring into contact with CNIL (French organisation for personal data protection) to deal with the protection of personal data
  • Separation of nominative from other data during data entry
  • Professional secrecy observed by all Jouve’s employees and use access control for production workshops
  • ERP offering document tracking at each step of production
  • Document return in sealed cases

Prepare for the future together

Thanks to our strong innovative capacity, Jouve works with you to optimise the management of your forms in the short and long-term.

Our R&D teams work in the following fields:

• The declaration of customer information in unique electronic formats, deliverable as joint documents in all European languages
• The continual optimisation of an industrial model, which combines automatic treatments and human interventions, as well as various advanced tools for production management.