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BPO - Business Process Outsourcing

Jouve Safig give you complete control of the value chain as you digitize your content. A continual focus on profitability and customer satisfaction ensure that we are a market leading partner in business process outsourcing.

Boost your performance

performance

The proliferation of communication means and media has created new expectations among consumers, from 24/7 accessibility to high-speed response.

Knowing how to react to those expectations is synonymous with acquiring and retaining new customers as well as increasing the average buy.

Jouve-Safig does that for you, by integrating multi-channel CRM processes tailored to the mobile requirements of your customers:

e-CRM, database management and enrichment, scoring, reporting
Web, SMS, MMS, e-mail campaign management
Content personalization
telephone support and dedicated websites per product line / service

These new interactive interfaces enable more direct access to information and enhance sales management, address qualification and marketing automation, while creating a customer relationship with greater added value.

Multichannel interface
Structuring of the customer repository
Operation of the customer repository
Change management

Optimize your business processes

conformité

The Jouve-Safig Group has developed a series of secure, efficient solutions for the paperless processing of all your business documents, from bank statements to contracts, healthcare forms to payments, tax returns and administrative declarations, insurance policies, invoices, purchase orders, wealth management – to name but a few...

We provide a holistic view of the content value chain, from the management of databases, mail and call centers, through to the complete processing of your contracts, orders or donations.

Our services include the qualification of customer requests, logistics and desktop publishing (folding, packing, postal services) but also responses to complaints and cancellations. Our presence in over thirty sites in France and abroad make Jouve-Safig an ideally-located partner ensuring unparalleled continuity of service.

Digitization
Business documents
Financial processes
Business expertise

Simplify compliance

conformité

In an age when companies need to streamline their business processes, regulatory compliance is an excellent means of securing documents and reducing operating costs.

As experts in the development of business continuity plans (BCP), the Jouve-Safig Group has developed secure solutions to digitize the strategic processes involved in sensitive documents, such as customized client files, SESAM-Vitale health cards, automated lettering, credit management, and so on.

Our teams provide an optimal level of data filtering to fully satisfy your regulatory obligations as well as your in-house risk management procedures.

The portfolio of offerings is enriched with high value-added services such as fraud control, monitoring the completeness of contracts with customer follow-up, the management of standard financial processes (SEPA, Basel III) and real-time document tracking.

Document control
Information security
Risk management
Regulatory expertise

Improve your profitability

profitabilité

When the economy is under pressure, it is crucial to strengthen your competitive edge. Backed by 30 years of experience, the Jouve-Safig Group helps you achieve your profitability drives, from the definition of your outsourcing project through to the deployment of the infrastructures and production systems required.

Our comprehensive, scalable offer to manage incoming, outgoing and circulating data and documents helps you streamline processes and organize production in your various departments. In short, Jouve-Safig is unique as a partner in the analysis of, and advice for documentation systems, continuous improvement, and value sharing.

We are involved in several industrial innovation programs, such as the European Quaero consortium and Dem@tfactory, a pioneer in relationship marketing, and partners with Apple.

Our solutions leverage the full potential for growth linked to your intra / inter-enterprise cooperation requirements, cross-channel content distribution (touch pads, smart phones, etc.) and the scanning of complex business documents.

Project management
Process re-engineering
Change management
New user interfaces

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